1. Who we are
E-Sahal Plus operates a digital platform in Somalia that enables customers to purchase mobile data and voice bundles, exchange wallet funds, manage transactions, and receive service notifications through the E-Sahal Plus app.
Controller contact: info@esahalplus.com · Somalia.
2. Information we collect
Depending on how you use our services, we may collect:
- Account details: phone number, country code, name, email address, and profile photo you provide during registration or profile updates.
- Authentication data: one-time passwords (OTP), session tokens, device identifiers, and security-related logs.
- Transaction data: bundle purchases, wallet exchange requests, payment references, amounts, status, and related support history.
- Finance SMS (optional): if you grant SMS permission and consent, the app may read payment-related SMS messages on your device to help categorize income and expenses in the Finance feature. We process only relevant wallet/payment SMS content for that purpose.
- Device & push data: device type, app version, push notification tokens, and notification preferences.
- Usage & diagnostics: app interactions, crash or error logs, and approximate technical metadata needed to operate and improve the service.
- Support communications: messages you send to us by email, in-app forms, or other channels.
3. How we use your information
- Create and manage your account and verify your identity via OTP.
- Process bundle purchases, wallet exchanges, and related payments.
- Send transactional alerts, service updates, and (where enabled) push notifications.
- Provide optional Finance SMS categorization when you consent.
- Prevent fraud, abuse, and unauthorized access.
- Improve reliability, customer support, and product features.
- Comply with legal, regulatory, and accounting obligations.
We do not sell your personal information to third parties for their advertising.
4. Legal bases
We process personal data where necessary to:
- Perform our contract with you (provide the app and services).
- Pursue legitimate interests such as security, service improvement, and support.
- Comply with legal obligations.
- Rely on your consent where required (for example, optional SMS reading or marketing communications).
You may withdraw consent at any time where processing is consent-based, without affecting prior lawful processing.
6. Device permissions
Depending on features you use, the app may request:
- Notifications — to deliver status updates and service alerts.
- Camera / photos — to capture or upload a profile picture.
- SMS (Android, optional) — only after consent, to detect and categorize payment SMS for the Finance feature. You can deny or revoke this permission in system settings; core bundle and exchange features can still work without it.
7. Data retention
We retain personal data only as long as needed for the purposes described above, including account administration, transaction history, dispute handling, security, and legal retention requirements. When data is no longer required, we delete or anonymize it where reasonably possible.
8. Security
We use administrative, technical, and organizational measures designed to protect personal data, including access controls, encrypted transport (HTTPS), and authenticated API sessions. No method of transmission or storage is 100% secure; please protect your device and do not share OTP codes with anyone.
9. Your rights
Subject to applicable law, you may request to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your account or certain data, where legally permitted.
- Object to or restrict certain processing.
- Withdraw consent for optional features.
To exercise these rights, contact us at info@esahalplus.com. We may need to verify your identity before fulfilling a request.
10. Children
E-Sahal Plus is intended for users who can lawfully enter into a service agreement in their jurisdiction. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take appropriate steps.
11. International transfers
Our servers and service providers may process data in countries other than where you live. Where we transfer personal data internationally, we take steps reasonably designed to ensure appropriate safeguards consistent with this policy.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the app or website after an update means you acknowledge the revised policy. Material changes may also be communicated in the app or by other reasonable means.
13. Contact us
If you have questions about this Privacy Policy or our data practices:
- Email: info@esahalplus.com
- Website: https://esahalplus.com
- Location: Somalia
This page is provided for transparency and Google Play / App Store compliance. For product support (bundles, payments, account help), use the same contact channels above.